Shipping policy

This Shipping & Delivery Policy forms part of our Terms of Service (“Terms”) and should be read together with our Terms of Service, Refund Policy, and any other policies posted on our website.

Please review this policy carefully before purchasing our products. This policy applies to orders placed through YonderHive.

ORDER PROCESSING

Orders are generally processed within 1–3 business days after payment has been successfully authorized. Business days are Monday through Friday and exclude weekends and public holidays.

Processing times are separate from shipping and delivery times. During holidays, promotional events, periods of high order volume, product launches, or other exceptional circumstances, processing may take longer than usual.

After an order has been processed and handed to the shipping carrier, you will normally receive a shipping confirmation email containing tracking information, when tracking is available.

SHIPPING OPTIONS, ESTIMATED DELIVERY TIMES, AND FEES

We currently offer the following standard shipping option:

Shipping method Estimated delivery time Shipping fee
Standard tracked shipping 14–21 business days USD $5.99

Shipping charges, available shipping methods, and any applicable free-shipping promotion will be shown at checkout before you complete your purchase. The amount displayed at checkout will control if it differs from the general rate listed above.

All delivery dates and timeframes are estimates provided in good faith and are not guaranteed unless we expressly state otherwise in writing. Estimated delivery time begins after the order has been processed and accepted by the carrier.

Delivery may be delayed by customs inspections, carrier disruptions, severe weather, natural disasters, public holidays, peak shopping periods, labor disputes, transportation interruptions, inaccurate address information, or other circumstances outside our reasonable control.

INTERNATIONAL SHIPPING

We offer shipping to many destinations worldwide. Available destinations and shipping charges are determined at checkout. We may be unable to ship certain products to some countries or regions because of carrier limitations, legal restrictions, sanctions, customs regulations, or product-specific requirements.

Unless a free-shipping promotion is expressly displayed at checkout, international orders are subject to the applicable shipping charge shown during checkout.

Depending on product availability and the destination, orders may be fulfilled from local or international fulfillment centers. Items in the same order may be shipped separately and may arrive at different times. You will not be charged additional shipping fees solely because we divide an order into multiple shipments, unless you requested a special shipping arrangement and agreed to the additional charge.

CUSTOMS, DUTIES, AND TAXES

International shipments may be subject to import taxes, customs duties, brokerage fees, value-added tax, or other charges imposed by the destination country or carrier. Unless these charges are expressly included in the total shown at checkout, they are not included in our product prices or shipping fees and are the responsibility of the recipient.

We do not control these charges and cannot predict their amount. You are responsible for complying with the laws and import requirements applicable in the destination country. Customs procedures may also delay delivery beyond the estimated timeframe.

We will not intentionally declare an incorrect value or identify a commercial purchase as a gift in order to avoid customs charges or legal requirements.

ORDER TRACKING

When tracking is available, a tracking number or tracking link will be sent to the email address used to place the order. Tracking information may take 2–5 business days after shipment to appear or update in the carrier’s system.

If your tracking information has not updated for several days, this does not necessarily mean the package is lost. International packages may experience gaps in tracking while moving between carriers, countries, or customs facilities.

If you have not received tracking information within a reasonable period after your order confirmation, please contact us at service@yonderhive.com and include your order number.

ADDRESS ACCURACY AND ORDER CHANGES

You are responsible for providing a complete and accurate shipping address, recipient name, telephone number, and email address when placing an order.

If you need to correct or change your shipping information, contact us as soon as possible at service@yonderhive.com. We cannot guarantee that an address or order can be changed after an order has been submitted, processed, or shipped.

We are not responsible for delivery delays, failed deliveries, or losses caused by incorrect or incomplete information supplied by the customer. If a package is returned because the address was incorrect, incomplete, refused, or undeliverable, we may require payment of additional shipping costs before resending it, to the extent permitted by applicable law.

SPLIT SHIPMENTS

To deliver your order efficiently, products may be shipped in separate packages from different fulfillment locations. Each package may have its own tracking number and delivery date. Receiving only part of an order does not necessarily mean that items are missing.

If all packages are marked as delivered but part of your order is still missing, please contact us at service@yonderhive.com with your order number and details of the missing item.

DELAYED SHIPMENTS

If a shipment is delayed beyond the estimated delivery timeframe, please first review the tracking information and check with household members, neighbors, the local carrier, or the delivery location where the package may have been left.

You may then contact us at service@yonderhive.com. We will make reasonable efforts to help you obtain updated tracking information or open an inquiry with the carrier. Carrier investigations may take additional time to complete.

Estimated delivery dates are not guaranteed. However, nothing in this policy limits any mandatory right or remedy available to you under applicable consumer-protection law when goods are not delivered within the legally required period.

PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Confirm that the shipping address on your order is correct.

  2. Check around the delivery location, mailbox, reception area, safe place, and with household members or neighbors.

  3. Contact the carrier or local postal service for delivery details.

  4. Contact us at service@yonderhive.com if the package still cannot be found.

We will review the available tracking and order information and assist where reasonably possible. Replacement or refund eligibility will depend on the investigation, applicable law, and our Refund Policy.

LOST OR DAMAGED PACKAGES

If your order arrives damaged, or if you believe it has been lost in transit, contact us at service@yonderhive.com as soon as reasonably possible. Please include your order number, a description of the issue, and clear photographs of the product and shipping package when reporting damage.

Do not discard damaged products, packaging, or shipping labels until we have completed our review, as the carrier may require them as evidence. Any refund, replacement, or other remedy will be handled in accordance with our Refund Policy and applicable law.

REFUSED, UNCLAIMED, OR RETURNED PACKAGES

Packages that are refused, left unclaimed, not collected from a carrier or customs office, or returned because of an incorrect or incomplete address may be returned to the sender or disposed of by the carrier.

Where permitted by law, actual shipping charges, return shipping costs, customs charges, or other nonrecoverable carrier fees may be deducted from any refund. Original shipping fees may be nonrefundable unless the return results from our error, the goods are defective, or applicable law requires otherwise.

Please contact us before refusing a shipment or attempting to return an order.

SHIPPING RESTRICTIONS

We may be unable to deliver to certain countries, territories, remote locations, P.O. boxes, parcel lockers, military addresses, or freight-forwarding addresses. Available delivery options will normally be shown at checkout.

We reserve the right to cancel and refund an order if we cannot legally or reasonably ship the product to the address provided. We may also request additional information when reasonably necessary to verify an order or complete delivery.

EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delay or failure to perform shipping obligations caused by events outside our reasonable control, including natural disasters, epidemics, pandemics, war, civil unrest, government action, sanctions, customs action, carrier interruption, labor disputes, severe weather, fire, flood, transportation failure, or telecommunications disruption.

This section does not exclude or restrict liability or consumer rights that cannot legally be excluded or restricted.

QUESTIONS ABOUT RETURNS OR REFUNDS?

For information about returns, cancellations, replacements, and refunds, please review our Refund Policy.

CONTACT US

If you have questions about this Shipping & Delivery Policy or need assistance with an order, please contact us at:

Email: service@yonderhive.com

Please include your order number and the email address used to place the order so that we can assist you efficiently.